My figures don't match my cheque

Start with gross pay, the total before deductions. If gross matches your stub, the difference is in deductions. If it doesn't, it's in your hours, rates or rules.

If gross pay is off

Open the Week tab, tap each day, and compare its Paid table with your stub. Check:

• Shifts: are the start and end times right, including breaks? Is a shift missing, or entered twice?

• Rate: is each shift at the right rate? A shift set to 1.5× or 2× pays that rate for the whole shift.

• Contract rules: in Jobs, is Rule profile set to Union contract? Do the rules match your agreement? Common ones to check are Saturday and Sunday rates, the overtime window, the meal premium and call-out minimums.

• Overlapping rules: in Contract rules, under How rules combine, Highest wins pays the higher rate when two rules apply.

• Shift options: if you were called in, on call, or banking overtime, is the right switch on for that shift?

• Holidays: have you answered the Yes and No questions on any holiday's card in Week?

• Banked time: overtime you banked isn't paid on the cheque, and banked time you claimed is.

• Pro: without Pro, contract rules aren't applied and pay follows your province's rules. The Pay screen tells you when this happens.

• Pay period: do the dates on the Pay screen match your stub's pay period? If not, fix your Pay schedule in Jobs.

Suggested image: a day screen's Paid table.

If net pay is off but gross matches

• Year to date: in Jobs, add your amounts from before you started using Paycheq under Earlier this year.

• TD1 claims: in Jobs, do they match the TD1 forms you gave your employer?

• Union dues and other deductions: are the amounts and dates right?

• Benefits and pension: add any taxable benefits or other deductions in Jobs.

• Then enter your stub on the Pay screen (Pro), and Paycheq learns your usual difference. See "Why your estimate can differ from your cheque."

Estimates only. Not legal or tax advice.