A backup won't restore
If Paycheq won't restore a backup, it's usually the wrong file, an older app, or iCloud Drive not being ready.
"This file isn't a Paycheq backup"
The file you chose isn't a Paycheq backup. Choose the file Paycheq saved, named "Paycheq backup" with its date. A CSV or PDF export can't be restored.
"This backup is from a newer version of Paycheq"
The backup was made by a newer Paycheq than the one on this phone. Update Paycheq from the App Store, then try again.
The new phone doesn't offer my iCloud Drive backup
Check you're signed in to the same Apple Account as your old phone.
On iPhone, open the Settings app, tap your name, then iCloud, and check iCloud Drive is on.
Give iCloud Drive a few minutes to download, especially on a new phone. Then close Paycheq fully and open it again.
Check the backup is there: in the Files app, open iCloud Drive, then the Paycheq folder.
You can also restore the file yourself: on the first setup screen, tap Restore from a backup file, or later go to Settings, then Restore from a backup, and choose it from the Paycheq folder.
"Paycheq couldn't restore that backup"
Something went wrong while restoring. Try again, and if it keeps happening, try a different backup file, such as the one in your iCloud Drive's Paycheq folder.
Good to know
Restoring replaces everything in Paycheq with what's in the backup. Paycheq asks first and tells you how many jobs and shifts the backup has.
Turn on Back up to iCloud Drive in Settings so a recent backup is always ready.
Pro isn't in the backup. Tap Restore purchases on the Pro screen.